Refund & Cancellation Policy
Last updated: July 2026
Every DiamondDNA diamond is bespoke — grown individually from your sample and impossible for us to resell. Our policy reflects that honestly: generous before production begins, clear once it has.
Cancellation, by stage
Before your sample is processed — full refund, less only the collection-kit and courier cost (₹5,000), no questions asked.
After carbon extraction has begun, before growth — 50% refund. Laboratory work on your specific sample has already been performed and cannot be reused.
Once diamond growth has commenced — the commission can no longer be cancelled or refunded. Your stone is physically in creation and exists for you alone. We will always notify you before this point is reached.
Our remake guarantee
- If your delivered diamond does not meet the specification in your written quotation (carat, cut, colour range, clarity range), we will remake it at no cost.
- If a growth run fails in the laboratory, we re-grow at no cost — this is our risk, never yours.
- If your sample proves insufficient after testing, you choose: provide additional material, or receive a full refund of all amounts paid.
Damage in transit
Every shipment is fully insured. In the unlikely event of loss or damage in transit, your commission is remade or refunded in full — including a fresh collection kit if a new sample is required and available.
What is not refundable
- Completed commissions that match their written specification.
- Change-of-mind after growth has commenced (see stages above).
- Custom jewellery settings once crafting has begun — these are separately quoted bespoke items.
How refunds are paid
Approved refunds are processed to the original payment method within 7–10 working days of confirmation. EMI arrangements are settled per your payment provider's process.
Questions or concerns
Write to care@diamonddna.in — a decision-maker, not a script, will reply within one working day.